Service excellence

Service excellence

Service Excellence

As the brokerage operation of Lombard International Group, a leading insurance-based provider of wealth and succession planning solutions for HNW individuals, families and institutions, we understand the importance of providing a truly tailored service.

We work with our partners to define and agree service levels across all elements of the onboarding, servicing and relationship management of our clients.

The Group’s presence in 16 cities across the world, serving over 20 markets, means we have the breadth and reach to service our partners and clients on a global scale.

Our global team of country specific partner and client service specialists is made up of over 40 different nationalities, speaking over 30 different languages. We have the expertise and local knowledge to engage with our clients and partners in their native tongue, with an understanding of regional cultures, needs and requirements.

In an age of constant digital change and innovation, we know that the needs of our clients and partners are evolving too. We remain focused on driving innovation in every aspect of our business, including the development of new digital capabilities, to continually provide the service and solutions they have come to expect.

Our own legacy is our track record of providing a highly bespoke, exceptional service to our clients and partners.

Our Proposition

Our Proposition

What is PPLI?

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Our proposition

Our proposition

Our solutions

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