Lombard International Assurance, a global leader in wealth structuring solutions for high-net-worth individuals, today announced the launch of a series of new features to its online servicing platform ‘Connect’ which will further enhance user experience and strengthen the firm’s digital offering.
First launched in January 2017, Connect is a purpose built digital servicing platform which provides online and secure access to client data and transaction information. The new features will build upon the platform’s existing functions, enabling Partners to oversee policies online by activating policy servicing and transactions requests directly from Connect*. Lombard International Assurance is one of the first specialised unit-linked life insurers to introduce such capability.
New digital forms enable partner and client requests to be automatically prefilled with policy-related data. This new functionality significantly simplifies the management of these requests while improving the efficiency and accuracy through a number of automated controls. Partners can submit a range of documentation using electronic signatures, as well as track the progress of transactions and retrieve confirmation letters.
These new functions are in addition to Connect’s existing capabilities, which allow Partners to monitor transactions and queries, stay up-to-date with policy valuations and access additional online support through an interactive query handling facility, which is available via any device 24/7.
Axel Hörger, CEO of Lombard International Assurance said: “We are focused on developing a suite of digital solutions that streamline our Partners’ online experience, whilst delivering market leading client service and expertise that is synonymous with Lombard International. The introduction of these new features marks another significant milestone in our company’s digital transformation and we are confident that Connect will not only fulfil our Partners’ requirements, but also cement Lombard International’s position at the forefront of the industry’s digital evolution.”
Lombard International Assurance is committed to continued investment in digitalisation. Further innovation in online functionality and enhancements to the platform – including additions, change of address and change of beneficiaries – will be available by the end of the year.
*Phased release - all features will be implemented by the end of 2017.
About Lombard International Assurance
Lombard International Assurance is a leading life insurance-based wealth solutions provider, combining the strength and expertise of two specialist life insurance companies with over 20 years’ experience and market leadership in their respective fields. Lombard International Assurance provides wealth structuring solutions using unit-linked life insurance to high net worth individuals, their families and institutions around the globe.
The global group, branded as Lombard International, launched to market in September 2015. With head offices located in Luxembourg and Philadelphia, a combined global presence enables Lombard International to serve clients’ complex needs on a global basis while being sensitive to local cultures and attitudes. The firm is an industry leader in providing multi-jurisdictional wealth planning solutions through its partner networks across the United States, Europe and Latin America.
Global assets under administration are in excess of EUR 77 billion with a global staff number of over 600, including more than 60 technical experts specializing in 19 jurisdictions.
Funds managed by Blackstone own Lombard International. Blackstone is one of the world’s leading investment firms with over $367 billion in assets under management.